Frequently Asked Questions

• All orders over $99 ship for FREE.
• All orders under $99 will be charged a flat shipping rate of $14.99.
• Items are processed and shipped within 5-7 business days after purchase date.
• We only ship to the 48 continental states.
• If you would like expedited shipping, or you have any specific shipping needs, please email michelle@JolivierPottery.com.

All sales are final. No refunds or exchanges.

What to do if pottery is damaged in shipment: We do our absolute best to securely package and ship our handmade ceramic pottery so items arrive in perfect condition. In the event your pottery is damaged during shipping, damage claims must be submitted to us within 48 hours after confirmed delivery and will be investigated and processed through the shipping carrier. Please inspect your order promptly upon arrival. Claims for damages or breakage occuring during use or resulting from general wear and tear will not be accepted.

How to start a damage claim: If damage during shipping occurs, please send an email to michelle@JolivierPottery.com with the following information within 48 hours after confirmed delivery:

1. A brief description of the damage including the condition of the shipping box.

2. Pictures of the damaged pottery.

3. Pictures of any damage to the shipping box upon arrival.

At Jolivier Pottery, we take pride in creating handmade pieces using food-safe glazes and materials. Our pottery is designed to be both dishwasher and microwave safe, ensuring convenience and durability. To ensure the longevity of your pottery, we recommend the following care practices:

Cleaning - While our pottery is dishwasher safe, we recommend hand washing and drying to extend its life. If you choose to wash by hand, please use a soft scrub brush and dish soap, avoiding metal and abrasive sponges. While rare, gray metal marks may appear from contact with cutlery and flatware. These marks are easily removed with a mild cleaner.

Temperature Control - To prevent cracking, avoid sudden temperature changes that can result in thermal shock. While our pottery can handle hot temperatures up to 350 degrees Fahrenheit and cold temperatures in the freezer, rapid transitions between extremes should be avoided. For example, do not remove a baking dish from the refrigerator and place it directly into a hot oven. To maintain the integrity of your pottery, transition it slowly from one temperature to another. Never use pottery on a hot stove stop, broiler, or open flame.

By following these care instructions, you can ensure the long-lasting beauty and functionality of your Jolivier Pottery pieces.

Every Jolivier Pottery product is crafted by hand, resulting in the presence of wabi-sabi aesthetics, which celebrate the beauty of imperfection. Our original designs undergo a process of hand glazing, intentionally incorporating drips and splatters. This means that each piece is truly one-of-a-kind, possessing its own distinct characteristics. Embracing the uniqueness of our creations, no two items are exactly alike.

The creation of backordered items at Jolivier Pottery requires a dedicated handcrafting process, tailored specifically for you. Please allow a timeframe of 6-8 weeks for the creation of these items. We will promptly contact you once your item is ready to be shipped. Your patience is greatly appreciated as we handcraft your order to ensure the highest level of quality and craftsmanship.

Jolivier Pottery abides by the safety instructions as indicated by the National Candle Association: 

Before Lighting:

• Before burning, always trim the wick to ¼ inch. You can use a wick trimmer, nail clippers, or scissors. Long or crooked wicks can cause uneven burning, dripping or flaring.
• Keep the wax pool clear of wick trimmings, matches and debris at all times.
• Always use a candleholder specifically designed for candle use. It should be heat resistant, sturdy, and large enough to contain any drips or melted wax.

Burn candles in a well-ventilated room:

• Avoid drafts, vents or air currents. This will help prevent rapid or uneven burning, sooting, and excessive dripping.
• Follow the manufacturer’s recommendations on burn time and proper use. In general, it is recommended that candles do not burn for longer than four hours and cool for at least two hours before relighting.
• When lighting a candle, use long matches or a long-reach lighter. Keep your hair and loose clothing away from the flame.

While Burning:

• Never leave a candle unattended.
• Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.
• Keep candles out of the reach of children and pets. Do not place lighted candles where they can be knocked over by children, pets or anyone else.
• Never touch or move a candle while it is burning or while the wax is liquefied.
• Don’t burn a candle all the way down. For a margin of safety, discontinue burning a candle when 1/2 inch remains in the container or 2 inches if using a pillar candle.
• Place burning candles at least three inches apart from one another. This is to make sure they don’t melt one another, or create their own drafts that will cause the candles to burn improperly.
• Extinguish a candle if the flame becomes too high or flickers repeatedly. Let the candle cool, trim the wick, and check for unwanted drafts before re-lighting.
• Never use a candle as a night light or while you may fall asleep.
• Be very careful if using candles during a power outage. Flashlights and other battery-powered lights are safer sources of light during a power failure. Never use a candle during a power outage to look for things in a closet, or when fueling equipment – such as a lantern or kerosene heater.

When Extinguishing a Candle: 

• Use a candle snuffer to extinguish a candle. It’s the safest way to prevent hot wax from splattering.
• Never use water to extinguish a candle. Water can cause the hot wax to splatter and might break a glass (or ceramic) container.
• Make sure the candle is completely out and the wick ember is no longer glowing before leaving the room.
• Don’t touch or move the candle until it has completely cooled.
• Never use a knife or sharp object to remove wax drippings from a glass holder. It might scratch, weaken, or cause the glass to break upon subsequent use. (This is the case with a ceramic vessel as well. JP)